One clear opportunity. Built, tested and measured properly.
Sometimes an Opportunity Mapping Session — or a problem you already know about — points to something real, but it doesn't match one of our off-the-shelf Proven Solutions. Custom Implementation is where we design and build that specific fix: the right mix of process change, existing software, integration and automation, scoped to your business and nothing else.
In your discovery call, we'll confirm whether Custom Implementation is the right fit — or whether a Proven Solution or a broader 90-Day Improvement would serve you better.
Not everything comes off the shelf.
Custom Implementation exists for the opportunities that are real and worth fixing, but specific enough that a pre-built Proven Solution won't quite do the job.
A specific workflow
Your process for quoting, onboarding, scheduling or handover has its own quirks that a generic tool won't respect.
An unusual system mix
Your CRM, job software, accounting and communication tools need to talk to each other in a way nobody's pre-built for.
One well-defined constraint
The Opportunity Mapping Session (or your own instinct) has already pointed to a single, specific thing worth fixing.
Scoped up front. Built, tested and handed over properly.
Most Custom Implementations run 4–8 weeks from confirmed scope to live, depending on the systems involved and how much testing your situation needs.
Scope
We confirm exactly what's changing, what success looks like, and agree a fixed price before anything is built.
Baseline
We record how the work happens today, so the result is measured against reality, not an assumption.
Build & test
We build the process, system and automation changes, and test them against real examples before anyone relies on them.
Launch & prove
We go live, support the handover to your team, and measure the result against the baseline we agreed.
Everything a build actually needs, not just the code.
Process design
The workflow itself, redesigned around how the work should happen — not just automated as-is.
Systems & integration
Connecting the tools you already have, or introducing one new tool where it genuinely earns its place.
Automation & AI, where earned
Used where it removes real, repetitive load — never added to make the build sound more impressive.
Measurement
A before-and-after comparison against the baseline, so you know whether it actually worked.
Fixed, scoped price. No hourly clock running.
Every Custom Implementation is quoted as a fixed project price after scoping — the same discipline we apply to Proven Solutions, just for something built specifically for you.
- Typical range $2,500–$8,000, confirmed after scoping
- A defined scope and timeline agreed before work starts
- Baseline and result measured, not just delivered and left
- Optional ongoing support once it's live — see Ongoing Optimisation
Frequently asked questions
No. If you already know exactly what needs building, we can scope a Custom Implementation directly from a discovery call. The Opportunity Mapping Session is for when you're not sure yet what the highest-value fix actually is.
Proven Solutions are pre-built and repeatable — the fastest, most cost-effective path when your problem matches one exactly. Custom Implementation is for when it doesn't, and something needs to be designed specifically for your business.
We flag it and agree a change before doing extra work, not after. The fixed price covers the agreed scope; anything beyond that is a separate conversation, not a surprise on the invoice.
We support the handover and confirm the measured result. From there, some clients are done; others move to Ongoing Optimisation so we keep tuning it and flagging the next worthwhile improvement.
If Custom Implementation isn't quite right
If your problem is already common, or spans more than one workflow across the business, one of these might fit better.
Proven Solutions
A common problem, a proven approach and a faster implementation — no custom scoping required.
Explore Proven SolutionsOpportunity Mapping Session
Give us 60–90 minutes and a few real examples. We'll find, quantify and prioritise your Top 3 opportunities first.
See the Opportunity Mapping SessionStart with what matters.
Tell us what feels slower, harder or less reliable than it should. We'll help you work out whether there's a worthwhile improvement — and the simplest way to make it happen.