Results — momentuum

Case study 01 · Capacity created

Client result · Professional capacity

Simply Draft

30 min Before · per enquiry

5 min After · per enquiry

More than five professional hours returned to the team every week.

Simply Draft Capacity created

Lead investigation reduced from 30 minutes to about five.

A better information workflow returned skilled drafting time to work only the team could do.

Before

Property information was found, checked and compiled manually for every enquiry.

What changed

A structured information workflow now gathers and prepares what the team needs.

Business result

More than five hours of professional capacity recovered every week.

Measured using average handling time before and after launch.

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Case study 02 · Revenue recovered

Client result · Revenue recovery

Highlands Cleaning

Missed Before · calls went cold

12 calls Recovered · first month

Four recovered conversations became new bookings in the first month.

Highlands Cleaning Revenue recovered

Twelve missed calls recovered. Four became new bookings.

An immediate, personal response reached callers before the opportunity moved to a competitor.

Before

Missed and after-hours calls relied on someone noticing and calling back later.

What changed

Callers now receive an immediate personalised text, supported by a reactivation sequence.

Business result

Twelve calls recovered and four new bookings created in the first month.

Measured from missed-call conversations and attributed bookings in month one.

Case study 03 · Capacity and control

Client result · Service response

ResolvedIT

47 min Before · first response

5 min After · first response

More service capacity without adding another operator.

ResolvedIT Capacity and control

Average first response fell from 47 minutes to five.

Connected triage, onboarding and reporting workflows let one operator handle substantially more work.

Before

Ticket handling, onboarding and monthly reporting depended on manual coordination.

What changed

Triage, self-service, onboarding and operational visibility were connected into one workflow.

Business result

Faster response and reporting reduced from half a day to minutes — without another hire.

Measured using service response records and reporting preparation time.

What actually changed — measured, not guessed.

Lead investigation reduced from 30 minutes to about five.

Twelve missed calls recovered. Four became new bookings.

Average first response fell from 47 minutes to five.

Start with what matters.